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An Ex-Expatriate

~ and what she saw

An Ex-Expatriate

Category Archives: Crime

Q8 Rip-Off

07 Tuesday Jul 2009

Posted by farfalle1 in Crime, Driving in Italy, Italian bureaucracy, Italian habits and customs, Italian men, Rapallo, Uncategorized

≈ 10 Comments

Tags

gasoline credits in Italy, Grand Theft Gas, Q-8, Rapallo Q-8

Q-8 receipt

You get what you pay for, right?  Well, sometimes when you buy your gas at Q8 you don’t get anything at all!

Here’s the story.  Way back in May I filled my scooter, which has a small tank, and paid with a E 10 note.  There was a credit remaining of E 4.11.   I wasn’t sure how to use the credit slip, though, even though a thorough explanation is given at the bottom.  My Italian just doesn’t always measure up to the fine print.  I know!  It’s my fault, I should be better at my second language.  But I’m not.  Yet.

Wanting help with this credit receipt, I kept waiting for there to be an attendant at the Q8 station, which is, it seems, a rare event.  Finally about a month ago there was a man there who explained to me that because my credit was less than E 5 I wouldn’t be able to use it without putting in more money.  Huh??  When is a credit not a credit??  When it’s for less than E 5 at Q8, that’s when.

It seemed mighty peculiar to me, but I said ok – and as it happened I already had plenty of gas that day, so I didn’t take advantage of the attendant’s presence and actual willingness to help.  I figured I’d catch him another day.

Fast forward to last week (can you believe how much effort is going into a credit for E 4.11??!).  The door to the attendant’s box was open, so I whizzed in to buy some gas.  There was a young woman there, and I asked her, is it true that I can’t use this credit without adding more money?  “I don’t know,” she said, “Can you come back on Monday when the regular guy will be here?”

“Well, okay,” I replied, but can you give me change for this E 50 so I can pump some gas?  I don’t want to put E 50 in the machine.”

“No,” she answered.  Sooo, I went to the grocery store just behind the Q8, bought a few necessities and returned to the gas station with a crisp E 5 note.  The attendant had fled.

I began the automated process to get gas, and one of the choices indeed was for a receipt number, so I punched in the number on my credit.  Immediately what came up was the original screen suggesting, ‘Go ahead, put some money in here and see if you get lucky.’  At least that’s what I think it said. I really just wanted the credit’s worth, so I tried again.  No luck.  Then I stared around in agony and asked the Gas Goddess to come to my assistance.  Then I punched in the credit code again and got a message that it was invalid.  So I just put in E 5 and got my gas, puzzled as could be.

Today my tank was low again and guess what!  There’s a GAS STRIKE in Italy over the next two days so it will be difficult to buy gas (amusingly, one of the strike issues is ‘long working hours’).  It seemed prudent to fill up, and, to my amazement, the door to the attendant’s box at the Q8 was open again, and sure enough there was a man seated at a desk within.  I went right to him and said I wanted to use my credit to buy gas.  He looked at it and said, “There’s not enough credit on here, you need at least E 5, so you will have to put more money in.” (Can you tell me what difference it makes to an automated system if your credit is for E 4.99 or E 5.01?  It shouldn’t matter one whit.)

I explained that I had tried to do that but that it hadn’t worked.  “Can you help me with this?” I asked – and I was still being extremely polite.  Can you guess what he said?  He said, “No.”  Then he said, “The instructions are written down here.”

“I know,” I said, “but when I put my credit number in it doesn’t work.  Can’t you help?”  Rolling his eyes to the heavens and heaving a mighty sigh he… you think I’m going to say he got up, aren’t you?  No, he didn’t budge his skinny ass.  He punched a few buttons on the computer in front of him and said, “This number is invalid.  Didn’t you take a new receipt when you tried before?”

“No,” I explained (and I was getting a little irritated by now), “I didn’t because there wasn’t one to take.”

“There was,” he assured me, “and you should have taken it.”

“So what you’re telling me is that Q8 has my E 4.11 and I’m not going to get any gas for it?”

“This receipt is invalid.”

“But I didn’t get anything for it.  I’m just giving Q8 my money and not getting any gas in return.”

He gave the final, infuriating, ‘tough shit’ shrug and turned away.  That’s when I crumpled up the receipt (but didn’t throw it at him – I’m so glad because now I can show it to you!) and informed him tartly that I wouldn’t be buying any gas from Q8 ever, ever again.  You know, I don’t think he cared.

As a side note, during the long wait for this story to unwind I received another credit slip from the Shell station in the middle of town, this one for E .94.  The attendant (who is there morning and afternoon, daily) took my slip and applied it to my next gas purchase.  So easy!

May I tell you what would have happened if this had occurred in the U.S.?  1) the attendant would have been there more than ten minutes a week.  2) he would have made at least a cursory effort to help  and 3) he would have believed me and would have made good on the credit.

Now you might say I’m the victim of my own ignorance, and I guess that’s true, but  I think people who are selling things should try to be helpful to customers.  You might call my wish to have the gas credit honored the typical unreasonable American sense of entitlement.  I call it honesty.

Under attack?

27 Saturday Jun 2009

Posted by farfalle1 in Crime, Law and order, Uncategorized

≈ 9 Comments

Tags

misdemeanors, pranks, property damage

Lately we’ve felt a bit like we’re under attack.

First it was the Attack of the Teen-Age Firebombers.  Well, ok, that’s overstating it: it was just little fire-crackers.  But it was almost midnight, I Firecrackerswas up alone, and they made a big flash of light and then a loud bang when they landed on the front terrace.  And there were 17 of them, which seems excessive, and that doesn’t count the dozen that were set off in our mailbox.  I finally woke up the Captain who went outside and shook his fist and shouted at the departing figures, lads from a nearby settlement we surmise.  That was harmless, all in all, but it was unsettling because they were not throwing the flash booms anywhere except at our house.

A week or so later we went to our parcheggio to find that our sweet little Mini had been ‘keyed’ from stem to stern.  It wasn’t casual, because it’s very clear that whoever did it started on the front fender and decided he wasn’t going deep enough, so he started over, deeper, and did the full length of the car, ending at the back of the rear fender.  We have insurance, but that’s hardly the point – it’s the wanton defacement that is upsetting.  Were we singled out?  Who knows.  The trattoria across the street had over 150 guests that evening, and some of them were pretty drunk by the time they left.  But we have no way of knowing who did the deed or when.

The most recent insult is a large stone that was thrown on our roof from the road above.  That sounds harmless enough, and in fact it was harmless.  But our roof, like most of them here, is made of clay tiles, and it is reasonable to assume that if you throw a large rock from above it will break some of the tiles, leading to the inconvenience, expense and risk (it’s a high roof) of repairs.  We were lucky that either the rock was too small or the tiles too strong for any damage to occur.

RinoNonetheless, I’m feeling paranoid.  It’s always such a shock to see or suffer from an act that is just purely mean.  It happens the world over, I guess.  The firecrackers were probably just kids goofing around.  But the car and the rock are on a different order – those were done with intent to damage. And I’m thinking about surveillance cameras…  what a way to live.  Or maybe… maybe we’ll call Cugino Rino in Genova.  He has a menacing laugh that would scare the devil – we’ll just get him to come over here and laugh around the neighborhood a little, and then no one will dare harm us or our property again!

The ladri are coming, the ladri are coming!

01 Friday Aug 2008

Posted by farfalle1 in Crime, Italy, Law and order, Uncategorized

≈ 3 Comments

Tags

police, theft, thieves

It’s not “if”, it’s “when,” all our friends have told us. You will be robbed. The ladri (thieves) will visit you and will take whatever gold and money they can find.

“No, no!” we cry, “we do not want to be robbed.” Well, obviously. Who does? But the fact remains that here in Italy breaking and entering is standard operating procedure, and for a number of rather complicated reasons it appears to be officially condoned (it is not).

Our friends the B’s, who live across town and up another hill from us, have been broken into three times, the first 20 years ago, then 9 years ago, then two weeks ago. They practically shrugged off the last outrage – there was nothing left in the house to steal.

Our friends J and M live in a beautiful, large villa in Santa. In spite of having lights and custodians on the premises, they have been broken into twice. The first time M’s jewelry was not stolen because she had cleverly hidden it in the cavity of a frozen chicken. All the other meat from the freezer was taken, but not the lowly chicken. Ha. In the later robbery their special paintings were not taken because they had hidden them in a very clever place which I’m not allowed to mention. Suffice it to say they were in such an obvious place they were not seen (no, not on the walls, not that obvious) (no, not under the beds either. Stop guessing; I promised not to tell.)

Our friend S was smart. He had a heavy steel safe installed in a wall behind a painting. About 2 months ago while S was out for the evening thieves came through his garden, picking up S’s iron pry bar on the way, and forced open the metal gate guarding the glass kitchen door, which they then broke. Insult to injury: at least they could have the courtesy to bring their own tools. Somehow they knew right where to find the safe. I can see visions of “Oceans 11” dancing in your head, the intelligent, handsome and clever robber placing his ear next to the door of the safe as he delicately spins the knob, listening for the click as the tumblers fall into place. No, not these guys. They just used the pry bar to smash up the wall and remove the whole safe, which they carried away with them.

And lest you think the wealthy are the only victims – two years ago our cleaning angel L and her husband D were victimized. They lived at the time on the fifth floor of an apartment building in a modest residential section of Rapallo. The back of their building was bare except for a small gas pipe that was fastened directly to the wall and which passed near their kitchen window. It gets hot in Rapallo in the summer, and they left their kitchen window open for a little ventilation. Someone, somehow, shinnied up that half-inch pipe and sashayed into their small apartment. The thief was bold enough to creep into the bedroom where L and D were asleep and relieve L of her purse and cell phone. (D’s was too beat up; they left it behind.)

If one is lucky, as the B’s were this last time, the thieves are courteous; they come when you’re out and though they look everywhere, they don’t leave a huge mess behind and they do not engage in gratuitous destruction. If you’re less lucky you will have a big mess, as S did, and if the thieves are frustrated by lack of goodies they may start breaking things. One can only hope for Gentlemen thieves (Roger Moore, anyone?).

Everyone protects their windows with shutters and/or grills. Doors are always locked. It doesn’t seem to matter. Even having a fierce dog doesn’t help. Our friends J and G thought their large dog would be a deterrent (oh all right, poodles aren’t terribly fierce, but this one at least was large and had a good bark). Someone took the trouble to get to know the dog, bringing food as a treat ahead of time. J and G know this because the dog had a delicate tum and the strange food made her ill; they wondered at the time what she had eaten. A week later it became clear when thief was able to gain entrance to the house without setting off the doggy alarm.

This last was a very troubling event because it happened at about 6 p.m. and J and G’s teen-aged daughter came home alone shortly after the thief gained entrance to the house. Evidently she scared him off and he left by a back window, but what if he hadn’t? Breaking, entering and stealing here are not usually accompanied by any kind of physical threat, nor are people on the streets often mugged. The pick-pockets will cheerfully lift your wallet from your back pocket and the thieves happily take all your jewelry, but they don’t often seem to want to stick a knife into you or shoot you or even find you at home. So far.

The police come, but it seems not much happens. Thieves are rarely caught, and if they are they may not go to prison. In Elaborations over on the right, there is an entry called a Policeman’s view, which explains in a little more detail why this is so…

Last week as I was typing away at about 11 p.m. I heard an odd rustling at the nearby door, a sort of scratch, scratch, scratch – pause – scratch, scratch, scratch. Animal? I wondered. But no, it was too regular. After about the 6th series of scratches I tiptoed over to the door and turned on the overhead light outside (we have no peep hole in the door, alas). Immediately the sounds stopped. I didn’t hear any other noise, and when I was bold enough to open the door a minute or two later there was nothing to be seen. Nothing, that is, but a new small hole on the inside edge of the door, as if made by a punch. Probably, our friend the policeman told us, someone just testing to see if the door is wood or steel. It’s steel. Double steel with treble bolts. But we’re resigned. Although we’ve taken all the precautions we can, we believe our friends: the ladri are coming.

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